The IT department you do not have to hire.
Small teams outgrow the person who is good with computers long before they can justify a full-time hire. We take the accounts, devices, patching, and backups off that person and give them their job back.
What we deliver
Helpdesk with agreed response times
A named channel your team can actually reach, with response times agreed in writing at signing rather than implied.
Identity and Microsoft 365 management
Joiners, movers, and leavers handled properly, including the leaver part, which is where most small businesses carry real risk.
Device management and patching
Laptops enrolled, encrypted, patched, and recoverable. New starters get a machine that is ready on day one.
Backup and tested recovery
Backups configured, monitored, and (the part most providers skip) restored on a schedule to prove they work.
How we work
Onboarding audit
What you have, who has access to it, what is unpatched, and what would happen if a laptop went missing tomorrow.
Baseline
MFA everywhere, encryption on, patching automated, backups verified. Most of the real risk closes in this phase.
Run
Day-to-day support, onboarding and offboarding, and a monthly report that says what broke and what was done about it.
Quarterly review
Spend, licence waste, recurring issues, and what to fix next quarter, with the recommendations costed.
Tech stack
Common questions
What response times do you commit to?
They are agreed at signing and sized to your business. Business-hours cover is the default; out-of-hours and weekend cover are available where downtime genuinely costs you money.
Can you take over from our current provider?
Yes. We run the onboarding audit in parallel with your existing contract so nothing is uncovered during the handover, and we document what we inherit.
Do you supply hardware?
We specify what to buy and set it up. Purchasing stays with you or your existing supplier. We would rather advise on the spec than take a margin on the box.